Privacy Policy

Effective date: 05/06/2026 · Last updated: 05/06/2026

Nexa is a team messaging app operated by NewEra Inc. ("we"), with AI assistants integrated into chat channels. This policy explains how we collect, use, and protect your personal data.

1. Data we collect

• Account & profile: name, email, phone number, department, avatar.
• Chat content & files: messages, attachments, conversation history in channels.
• Data sent to AI: content you send to the AI assistant for processing and responses.
• Analytics & device: crash logs, IP address, device type, push notification token.

2. How we use data

To provide and operate the messaging service; process requests to the AI assistant; ensure security and prevent abuse; improve quality; comply with legal obligations.

3. AI assistant & third parties

When you interact with the AI assistant, the relevant content is sent to Anthropic (a third-party AI provider) for processing and to return results. We require the provider not to use your data to train models. We share data only with processors necessary to run the service (hosting infrastructure, analytics, AI).

4. Storage & security

Data is stored with reasonable technical and organizational measures (encryption in transit, access controls). No system is perfectly secure.

5. Retention

We retain data for as long as necessary to provide the service. After an account is deleted, personal data is removed within 30 days, except where retention is legally required.

6. Your rights (Decree 13/2023/ND-CP)

You may access, correct, or delete your data, withdraw consent, restrict or object to processing, and lodge complaints. Contact support@newera.inc to exercise these rights.

7. Children

Nexa is an enterprise tool and is not intended for or directed at children.

8. Contact

Privacy questions: support@newera.inc — NewEra Inc., Lim Tower 3, 29A Nguyễn Đình Chiểu, Phường Đa Kao, Quận 1, TP. Hồ Chí Minh.

9. Changes

We may update this policy; the latest version will be posted here with its update date.